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Delivery and Returns

Corona Virus Update:

Due to the current situation of Covid-19 , delivery can take upto 7-21 days. Thank you for your understanding in these difficult times.

Delivery:

We offer FREE delivery on all of our products!

Return Policy:

We have a 24 hour cooling off period if you are wanting to cancel your order, please contact us by either Email or WhatsApp we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation and collect the Goods from your premises as soon as practicable. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £79 per item this is to cover the cost of delivery and collection fee, providing the item is in the original packaging.

If the original packaging is not present a charge of 50% would be deducted from the refund (not including delivery charges), you may be required to return the goods at your own cost using your own courier if the original packaging is not present.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please research your product before buying it from our site. No refunds or exchanges will be authorised if products are found cheaper after delivery has been accepted.

Unwanted Goods/Wrongly ordered:

Goods will be collected at a charge of £79 per item. If you require an exchange there will also be a redelivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected. Please note: The items will not be collected if they are not safely or sufficiently packed.

Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag and to not to use it and re-wrap ready for collection or exchange.

Missed Delivery:

If you miss your delivery date/time for any reason and we are forced to rearrange delivery there may be a charge of £69 to cover the cost. Before you place an order please ensure the sizes are correct if you are unsure please message our team. In the event the product can’t fit and we are forced to take the item back they will be a £100 handling charge. 

Excluded Delivery Postcodes:

Sorry, we cannot deliver to the following postcodes: BT, KW, HS, IV, ZE, IM, JE, GY,
We can deliver to : PA, TR